Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of goods are exempt from being returned, including items that are personalized or made to order. If you are unsure whether your item is eligible for return, please contact us for clarification.
Return Request Process
To initiate a return, you must send an email to [email protected] within 30 days of receiving your order. In your email, include your order number, a description of the item you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns requested after 30 days may not be accepted.
Return Shipping Costs
Customers are responsible for the return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card company. Please note that shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct product while adhering to our return policy.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue, along with photographs if possible. We will assess the situation and may offer a replacement or refund based on our evaluation of the damage or defect.
Contact Information
If you have any questions about this Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with crispcubiclepro.com is satisfactory. Thank you for your understanding and cooperation.